Frequently Asked Questions
What services does C.E. Butner & Son provide?
Since 1968, C.E. Butner and Son, Inc. has proudly specialized in the service and installation of commercial kitchen hood fire suppression systems and portable fire extinguishers. We focus exclusively in this field and do not offer services for sprinklers, fire alarm systems, hood cleaning, or residential systems.
I received an invoice from a recent service. What are my payment options?
We offer many convenient payment options!
Pay by Credit Card: Click the payment link in the emailed invoice or on the attached PDF invoice. We accept both credit card and digital payments through this link.
Pay by Phone: We accept credit card payments over the phone; please call our office at (804) 648-8185.
Pay by Check: Please mail physical checks to:
Carston E Butner & Son
PO Box 25598
Richmond, VA 23260
Received an invoice in the mail and prefer email? Give us a call or email us at office@butnerfire.com, and we’ll get you set up for electronic invoicing!
Can I bring my fire extinguishers to your office to be inspected?
We operate with all technicians in the field; our office is available by appointment only. If you require an inspection for your business, please submit a Request for Service or call us at (804) 648-8185.
A technician will contact you directly to schedule an on-site inspection.
I have an old fire extinguisher at my house. Can I bring it to you to purchase new, recharge, or dispose of residential fire extinguishers from you?
Our company specializes in the service and installation of fire extinguishers for commercial use only. We recommend checking with your local box stores or home improvement stores for residential fire extinguishers.
Please note that we do not offer disposal services for either commercial or residential fire extinguishers. We recommend contacting your local waste management facility or company for disposal options.